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Terms and Conditions

Terms and Conditions

1. All the garments for laundry and dry cleaning are taken at owner’s risk.

2. While utmost care is taken in processing the garments, Laundry King will not be responsible for Color Fastness, invisible manufacturing defect and shrinkage.

3. While utmost care is taken to remove the stains, we do not guarantee complete removal of stains.

4. In case of garments with 2/3 pieces, we’ll prefer you get the entire set processed (laundry/dry clean) together to avoid color differences.

5. Delivery will be attempted on ‘Collection + 6 days’ after collecting the garments but the same maybe delayed on rare occasions due to unforeseen circumstances.

6. In the unfortunate event of loss or damage of any garment, a maximum compensation of 7 (Seven) times the Laundry / Dry Cleaning charge would be reimbursed in terms of Free Laundry Vouchers. No Cash demand will be entertained.

7. Customers are requested collect/accept the garments within 30 days from the Due Date. Post which, Laundry King will not attempt delivery. Customers will have to collect the order from the respective store itself.

8. Storage charges will become applicable after 30 days from the Due Date. 10% of the Bill Value shall be charged as storage charges per month, which needs to be paid before collecting the garments.

9. 90 days after due date, Laundry King shall have no responsibility of the garments. The company reserves the right to dispose off and/ or donate the garments to recover the dues, if any.

10. Express Service: (1) 100% extra shall be charged for Same Day Delivery with collection timing before 12 noon. (2) 50% extra shall be charged for Next Day Delivery with collection timing before 12 noon. (3) All express service deliveries will be made between 7pm and 9 pm of the due date. No request to deliver before the time would be entertained.

11. Free Home Pickup and Delivery is available on orders of Rs 200 and above only.

12. On order values of less than Rs 200, a collection & delivery Fee of Rs 50 would be charged.

13. Any discrepancy found before processing the garment, the same will be intimated to you.

14. Request for clothes on Hanger would be charged Rs 12 extra.

15. Once services have been availed, no request for refunds would be entertained.

16. In case a customer pays the order amount at the time of placing the order and if one or more garments are returned back to the customer without being processed, the amount for such garments shall be refunded back to the customer within 7-10 working days.

17. In case of unsatisfactory quality, the same garment shall be inspected by our team. The order tags need to be intact and garment in unused condition. After inspection, if our team can do a better cleaning, only then can the garment be taken for a Free Rewash

18. All disputes subject to Kolkata Jurisdiction only.

19. GST at the rate of 18% is charged extra on the prices mentioned. GSTIN- ABCO SERVICES- 19AALFA5157F1ZC.

20. Prices can vary and are subject to change at management’s discretion without notice.